Cancellations.
Should you have to cancel we do require 48hrs notice. If not monies for the first night will be deducted from your Credit Card. Which you have given us to secure the room and guarantee payment. This also applies to No Shows.
All cancellations must be confirmed by email, Fax or Letter.

We Reserve the right to Cancel any booking up to, and on the day of arrival.

We also reserve the right to Refuse Admission or Readmission

Group Bookings
We require a deposit of £10.00 per person Non refundable.

Smoking
For the comfort of all our guests we operate a no smoking policy.
If you have to be asked to leave there will be no refund .

Drugs
Under no circumstances drugs are allowed on the premises in any shape or form. The police will be called in and you will be removed from the premises at once. No money will be refunded.

Nuisance
Any person found to be a nuisance to any other guest in the hotel, by shouting, drunkenness or just general non consideration to others will be asked to leave, with no refund

Security
Always check your room is closed on leaving.
Please ensure the front door is always closed on leaving and returning.
If you do not know the person at the Front door do not let them in.

Damage
On arrival should you find any damage in your room please report it to the management ASAP. Any further damage found during or after your stay will be charged to your credit card.

We accept no responsibility for any items lost or damaged or stolen.

Visitors
Due to Fire precautions family visitors only may be booked in by the management.
No visitors after 6.00pm

Access Statement
The Croydon Hotel has 8 steps to access the building with a further 16 stairs to the first floor then another 16 to the second floor.
On the ground level we have a family room which has 1 step into the en suite facilities which is not suitable for a Wheelchair. Breakfast is served down 13 stairs. All areas are not wheelchair friendly.